What are the delivery charges for orders with Pollywiggles?
All orders over R350 get free shipping automatically. Any order below R350 will incur a shipping charge of R65 anywhere in South Africa.
We currently do not ship outside of South Africa. If you are outside of South Africa and want to place an order, please get in touch with us.
How long will delivery take?
We try to deliver within 2 - 3 working days to anywhere in South Africa. Sometimes our couriers do encounter backlogs, and shipping lead times can extend out slightly. If you've been waiting for a delivery for longer than 4 days, please get in touch with us and we'll work with the couriers to get your shipment expedited.
I have not received my delivery, and the stated delivery time has passed?
On rare occasions or in remote areas delays can happen. If the expected delivery times are exceeded significantly, please contact firstname.lastname@example.org with your order number and we will try to work out what has happened with your shipment and update you accordingly. Rest assured that you will receive your shipment, even it means we have to send you a replacement.
I have tracked my order and the courier company has been 2km away for the past hour, what should I do?
We make use of a number of different couriers to deliver our products to you. We do however have a fantastic system in place that lets you check up on the status of your delivery, and sends you emails to keep you in the loop. That way, you always can easily see what is happening with your delivery.
If you still need more information though, simply get in touch with us on email@example.com and we'll get right on it.It is 16h00 and I have still not received my delivery, what should I do?
When we book deliveries with our courier company it is standard to request a delivery before 16h00. This does not always mean that delivery will take place before 16h00, on rare occasions the courier company may deem your delivery address an outlying area (especially residential addresses) and as a result, only deliver after 16h00. Should you need to leave your address after 16h00 for any reason and are afraid you will miss the delivery, please note that our courier company has been instructed to give you call, and attempt delivery the following week day, should no one be available at the time of delivery.